YOUR PERSONAL GARDENER & ARBORIST

Clients within a 25-minute radius of our East Troy shop are eligible for complimentary estimates. For locations outside of this area, a travel fee may apply to cover the time required for our estimator to travel to and from your property. 

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Once scheduled, you will receive an estimated window for your appointment. After reviewing your project, we will provide a detailed estimate via email. You may accept a full proposal or specific portions of the work based on your priorities and budget. Any requested revisions can be made by contacting our office. 

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Upon acceptance of the estimate, an invoice for a 50% deposit will be issued, and your project will be added to our scheduling queue.

To help offset the fluctuating costs of operating our trucks, equipment, and service vehicles, a fuel surcharge is applied to all projects. Invoices over $1,000 include a 1.5% fuel surcharge, while invoices under $1,000 incur a flat $10 fuel surcharge. 

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This allows us to continue providing reliable, efficient service while helping manage rising transportation and operational fuel costs.

We accept cash and checks by mail or in person. The office is typically open from 8 a.m. to 4 p.m. But office hours may vary depending on season, and the staffing needs of the office. 

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We also accept electric checks, otherwise known as ACH PAYMENTS. There is a 1% fee automatically turned on. If you'd like to pay by credit card, please let us know so that this option can be turned on for you. We do charge an additional 3% convenience fee pass through charge for all credit card transactions (payments and returns). 

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QuickBooks offers customer financing through their third-party website, Intuit Credit Karma. This option is automatically turned on if your estimate is greater than $2,000. Since this is a third-party offering, we do not have control over any aspect of this process such as APR, Terms, etc.

YPGA is not responsible for damage to unmarked, unknown, or undisclosed underground obstacles. It is the client's responsibility to clearly identify and mark all private utilities and systems prior to the start of work, including but not limited to landscape lighting, irrigation, invisible fencing, cable lines, private utilities, and electrical or lamp post wiring. The client assumes full responsibility for any repairs required due to unmarked or undisclosed underground private lines. 

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Irrigation Lines: Clients are responsible for notifying YPGA and clearly marking all irrigation lines in any areas where work involving soil disturbance will occur. This includes, but is not limited to, hardscape installation, repairs or maintenance, planting or removal, landscape maintenance, and new construction. 

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If irrigation lines are damaged, YPGA may perform repairs upon request for additional charge per location, plus a trip fee. Repair costs include labor, materials, and equipment required to locate, access, and complete repair.

If a customer has authorized Your Personal Gardener & Arborist to keep a credit or debit card on file, that payment method may be used to pay an outstanding balance once an invoice becomes past due.

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YPGA will provide notice before charging a card on file. By authorizing a payment method to be stored, the customer agrees that YPGA may use that payment method for past-due balances in accordance with this policy. 

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Customers may contact YPGA at any time to update or remove a stored payment method. Removing a card on file does not eliminate any outstanding balance owed to YPGA.