Reach out to us through our website, phone, or email. We'll gather some basic information about your property and the type of work you're looking to have done.

We'll schedule a consultation to discuss your project and goals. Depending on the type of work, you can be present for the consultation or we'll review the property and follow up by phone. Consultations are available Monday through Friday, 9:00 a.m. to 3:00 p.m., and are free within 25 minutes of our East Troy office. A nominal travel fee may apply for properties outside that area.

After your consultation, we'll email your estimate to you. Most estimates ae sent the same day or the next business day, though larger projects or peak-season requests may take a little longer. If you don't see your estimate, be sure to check your spam or junk folder and add us as a trusted contact.

Your estimate will be emailed to you as a PDF attachment. You can review it by opening he PDF or by clicking the "Review and Approve" button to view it online. From there, you can review the estimate, download or print a copy, and accept or decline it.

Once your estimate is approved, we'll send an invoice for a 50% down payment. We accept payment by check, online bank transfer, or credit card. A 1% bank transfer fee (up to $15) and a 3% credit card processing fee may apply. A 1% convenience fee is included on invoices but removed when paying by check. Financing options are available through Intuit for invoices over $2,000 and are handled directly through the third-party provider.

After reviewing your approval and down payment, we'll create your work order and schedule your project. Projects are completed in the order received while also prioritizing seasonal needs and urgent situations such as storm-damaged or hazardous trees. We'll provide an estimated timeline, but please keep in mind that schedules may be affected by weather and unforeseen delays. We strive to communicate updates proactively, and you're always welcome to reach out for a status update. 

Once you're on the schedule, we'll provide a tentative start date, contact you the evening before we arrive, and let you know when our team is on the way the day your project begins.

When our crew arrives, the crew leader will review the work order with you (if you're home) and make sure everything is ready to begin. From there, sit back, relax, and enjoy the process - our team has it covered. As we near completion, the crew leader will walk through the finished project with you and address any questions or concerns before we leave.

Once your project is complete, we'll send you a final invoice for the remaining balance. If any additional materials or services were needed during the project, they will be clearly itemized so there are no surprises. Final invoices can be paid by check, online bank transfer, or credit card, and payment is due upon receipt unless other arrangements have been made in advance.

Once your final invoice is paid, your project is officially complete! Now it's time to enjoy your refreshed outdoor space. Whether you're entertaining guests, spending time with family, or simply taking in the view, we hope your new landscape brings beauty, enjoyment, and lasting value for years to come.