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YOUR PERSONAL GARDENER & ARBORIST

YOUR DREAM YARD AWAITS

You’ve checked out our work, read our reviews, and now you’re ready to do something amazing with your yard. Here’s exactly what working with YPGA looks like—from first call to final invoice.

What to expect when you work with YPGA

Our Process

Our Step-by-Step Process

  • Reach out to us through our website, phone, or email. We'll gather some basic information about your property and the type of work you're looking to have done.

    • We'll schedule you for a consultation to review your project and goals. Depending on the type of work, you can either be come for the consultation or we can review the project and connect with you by phone.

      • Consultations are typically scheduled Mon-Fri, 9:00AM - 3:00PM​

      • Consultations are free if you're within 25 minutes of our East Troy location

      • If you're farther away, a nominal consultation fee may apply to cover travel costs

    • After your consultation, we'll email your estimate to you

      • Estimates are usually sent same day or next day​

      • Larger projects or peak-season requests may take longer

      • Please check your spam or junk folder and add us as a trusted contact if needed

    • Your estimate will arrive via email with a PDF attached. You can review it in two ways:

      • Open the attached PDF​

      • Click the "Review and Approve" button to view it online

    • From the estimate page, you can:

      • View the full estimate​

      • Download or print a copy

      • Accept or Decline the estimate

    • Once your estimate is approved, we'll invoice you for a 50% down payment

    • Accepted payment methods include:

      • Check​

      • Online bank transfer

      • Credit card

    • Payment fees:

      • Bank transfer: 1% fee (max $15)​

      • Credit card: 3% fee

      • A 1% convenience fee is added to invoices, but removed if you pay by check

    Note: Financing is available through Intvit for invoices over $2,000. Please note that YPGA is not involved in the financing process - it is handled by a 3rd party provider.

    • After we receive your approval and down payment, we'll create your work order. We complete projects in the order received while also prioritizing seasonally time-sensitive work.

    • For example:

      • Spring cleanups may take priority over non-urgent tree removals​

      • Hazardous or storm-damaged trees are prioritized immediately 

    • We'll provide an approximate timeline, but please not:

      • Timelines are tentative​

      • Weather and unforseen delays can impact scheduling

    Note: We always aim to communicate proactively, but you're encouraged to call anytime for a status update.

    • Once you're on the schedule, we'll:

      • Contact you with a tentative start date​

      • Call you the evening before we arrive

      • Call again when we're on the way the day work begins

    • When our crew arrives: 

      • The crew leader will review the work order with you (if you're home)​

      • Feel free to grab a beverage, relax, and enjoy the process - we've got it covered

    • As we near completion:

      • The crew leader will walk through the project with you​

      • Please let us know if anything needs attention before we leave

    • Once our crew is back at the shop, we'll send you an invoice for the remaining balance of your project. If any additional materials were used (for example: extra mulch, stone, or disposal fees), those will be clearly itemized and added to the final invoice so there are no surprises.

    • Final invoices can be paid by check, online bank transfer, or credit card. The same payment processing fees apply as noted above. Payment is due upon receipt unless otherwise discussed prior to the start of the project.

    • Once your final invoice is paid, your project is officially complete!

    • Now it's time to enjoy your refreshed outdoor space. Whether that means hosting friends, relaxing with family, or simply admiring the view from your window, we hope the work we completed makes your life a little easier and your yard a lot more enjoyable.

Follow-Up Questions?

If you have any questions after the project is complete, notice something that doesn't quite look right, or just want advice on maintaining your new landscape, don't hesitate to reach out. We stand behind our work and are always happy to help.

We truly appreciate referrals and reviews! If you loved your experience, telling a neighbor or leaving us a review goes a long way in helping our small business grow.

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